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Product Specialist (Operations Support)

Location: Columbus, OH
Position Type: Contract
Position Term: 6-12 Month
Position Number: 92341
Posted On: 2/13/2020 10:02:54 AM

Job Description

Product Specialist (Operations Support)

Responsibilities:

    Includes every weekend (Saturday and Sunday), as well as some holidays will be required (holidays will be on a rotational basis). This will only be a few times per year, paid at straight time. 75% Schedule jobs via Control-M/EM and make schedule temporary and permanent modifications to existing jobs. 25% Manage, monitor, and analyze mainframe and distributed systems batch workload, job abends and communicate with programmers to resolve issues. Schedule pre-defined jobs within Control-M/EM. Manage/maintain calendars within Control-M/EM. Manage batch workload in a Production Control environment for both mainframe and distributed/client-server applications. Identify and fix common abends, alert support staff when problems develop, escalate issues to management when SLA's may be jeopardized, and document all issues in writing (via ServiceNow tickets: Incidents & Incident Tasks). Clear and effective written and verbal communication skills are required. Efficient use of system tools (i.e. Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language (JCL), and BMC's Control-M/Enterprise Manager.

    REQUIRED Skill Sets (include years of exp.): 2-5 years

  • Experience with BMC Control-M/EM is a mandatory requirement.
  • Experience with JCL, SDSF & general Mainframe knowledge
  • ServiceNow experience being a plus.
  • Efficient in using BMC Control-M for scheduling jobs
  • Efficient in using BMC Control-M for managing batch jobs.
  • Efficient in using BMC Enterprise Manager for scheduling batch jobs.
  • Efficient in using BMC Enterprise Manager or managing batch jobs.
  • Skill in managing batch workload on AJF for both mainframe and client server applications.
  • Expertise in identifying abends and using JCL to fix those abends.
  • Capacity to analyze alert messages and/or shout messages to determine severity, and follow escalation procedures when SLA's may be jeopardized.
  • Ability to clearly and effectively communicate verbally to support staff when problems develop.
  • Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
  • Proficient in using TSO/ISPF to analyze status and identify issues with batch jobs.
  • Capability to recognize server problems by utilizing Nagios, IP Monitor and Tivoli.
  • Expert ability to analyze and manage batch workload on AJF for both mainframe and client server applications by using both BMC Control-M and EM tools respectively.
  • Expert level in identifying and fixing common abends using JCL.
  • Familiarity with batch job alert messages and shout messages coupled with the ability to determine severity, follow escalation procedures when SLA's may be jeopardized.
  • Ability to clearly and effectively communicate verbally to support staff when problems develop.
  • Ability to clearly and effectively communicate in writing a summation of a problem with pertinent details.
  • Familiarity of system tools (i.e. Nagios, IP Monitor, Tivoli, Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), Job Control Language.
  • (JCL), and BMC's Control-M/Enterprise Manager or similar job scheduling tools.
  • Familiarity with ServiceNow Incidents & Tasks.
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